Your safety and health are the most important things for us right now. We stay on your side. After the explosion of the COVID-19 pandemic, many questions are arising, and here we try to give you all the best possible answers.
WHAT ARE THE MEASURES TAKEN BY EIDER?
We want to reassure you that each member of our team is taking all the necessary precautions to work in safe conditions. Each one that can, is in home-office right now. In the logistics and packaging processes all necessary, and even more, hygienical and medical precautions are taken.
ARE OUR STORE OPEN?
Actually our own stores in France and Italy are closed due to the governmental initiatives taken after the emergency’s begin.
CAN I STILL ORDER ON THE WEB?
Yes, you can still make orders on our pages. All our connected services are fully operational from home-office: customer service, logistics and payments work as always.
WHAT ARE THE DELIVERY CONDITIONS?
Form now we are not anymore able to deliver packages to pick-up points. The only possible delivery is to your own home-address. For now we are still 100% efficient on delivery-time, but for sure there could be some more delay in the upcoming weeks.
HOW CAN I RETURN A PRODUCT?
Just follow the instructions you’ll get with you order. The main thing to do is to check what post-office is open. Anyway you can always get in touch with our customer-care.
I’VE MADE AN ORDER WITH DELIVERY TO A PICK-UP POINT. HOW CAN I CHANGE IT?
To find the best possible solution please get in touch with our customer-care, through our contact form or by phone.
WHY SHOULD I MAKE AN ORDER NOW?
We keep our positive mood, and you should do the same. Sooner or later the situation will get better, and we’ll start again enjoying our favourite outdoor-sports. Until then, we can buy something we’ll use later, and keep dreaming. The summer will bring us new fantastic adventures!
WHERE CAN I FIND EIDER PRODUCTS?
You can find all our collection on our website, within the limits of available stock. You can also find Eider products on our retailers' stores or web stores. You can use the store locator to find your local Eider retailer.
IS IT POSSIBLE TO ORDER DIRECTLY ONLINE FOR PROFESSIONALS AND SPORT TEAMS?
Yes, it is possible for mountain guides, firefighters, militaries, ski instructors and sport teams. Please contact us via the form and ask the opening of your professional account.
IS THERE IS SPECIAL PRICE FOR MOUNTAIN PROFESSIONALS?
The mountain professionals (Mountain guides, firefighters, militaries and ski instructors) enjoy 30% off the Eider catalog. To get this discount, please contact us via the form and ask the opening of your professional account.
I AM LOOKING FOR A SPECIFIC ITEM ON EIDER.COM/EN BUT I CANNOT FIN DIT. WHAT COULD BE THE REASON?
Some of the items can be produced for special events and not to be distributed. It also may happen that the item you are looking for is from a former collection and that it is not available anymore.
HOW CAN I SUBSCRIBE TO THE NEWSLETTER?
Receive Eider news by filling the newsletter form.
HOW CAN I FOLLOW EIDER NEWS?
- On social networks: follow Eider on Facebook, Twitter, Youtube and Instagram
- You can subscribe to our newsletter via the this form
- You may follow our news and our athletes' on our Blog
CAN I GET A CATALOG?
Eider cares about environment. In order to save paper, we do not send any catalog. All the products' information are available on our online catalog.
CARE CENTER / AFTER SALES SERVICE
HOW CAN I TAKE CARE AND WASH MY EIDER GARMENT?
There are different instructions depending on the product. Read all our recommendations in the Care section.
HOW CAN I RESTORE WATERPROOF QUALITIES OF MY JACKET?
Most of the time, the store where you purchased your jacket will be able to provide you the essentials to restore your jacket repellency. You can find more informations on the GORE-TEX website.
WHAT IS THE GUARANTEE FOR EIDER ITEMS?
The Eider guarantee is a lifetime warranty cover for all the items. It understands all the manufacturing flaws or the anomalous wear and tear of the product, which is determined by after sales service. It does not understand theft, damage, and normal wear and tear of the product.
HOW DO I RETURN AN ITEM?
You bought your item in a retailer shop (regular or online), please directly deal with your retailer. You will need to provide the proof of your purchase.
IS IT POSSIBLE TO FIX MY GORE-TEX MEMBRANE?
The membrane must be assessed by the after sales service in order to determinate if a repair is possible.
For very small perforations, you may use a specific Gore-Tex fixing kit, ready to use. All you need to know is available here.
WHAT IS THE SMALLEST / LARGEST SIZE?
All the information you need are available in the size guide.
HOW CAN I KNOW THE SIZE THAT WILL FIT ME THE BEST?
All the information about sizing are available in the sizing guide.
For the specific case of climbing shoes, we advise you to choose them at your normal shoe size.
CONTACT / INFORMATION
HOW CAN I CONTACT EIDER?
Do not hesitate to send message to us via the Contact page.
YOU ARE A CLIMBER, MOUNTAINEER OR SKIER AND YOU WOULD LIKE TO BE SPONSORED BY EIDER ?
If you are seeking a sponsorship for a project, you can send us a Eider Expedition Project application file, so we can study it with a special attention.
If it is about a long-term contract, please send us a message via the Contact page.
HOW CAN I GET STICKERS FROM EIDER?
You just have to ask us via the Contact page.