Delivery for European countries outside the EU is available for Andorra, Iceland, Liechtenstein, Norway, San Marino and Vatican.

If you’re not 100% satisfied with your purchase, simply fill in the returns form, then send the package back to us.

We believe it is fairer to cover the return shipping costs for customers who encounter manufacturing defects with their product(s), during the warranty period. Nevertheless, we wish to encourage our customers to consider the environmental impact that the returns process entails.  You will still receive a return label allowing you to return the products, but when processing your return, the fee will be deducted from your refund. 

CONDITIONS TO GET REFUNDED ?

*The products must be new and unused, in the original packaging with original labels attached

If you have any questions please do not hesitate to contact us.

HOW DO I GET REFUNDED ?

To simplify and speed up the returns process, we suggest submitting your return request directly online. In order to do this, please log into your customer account and go to the My Orders section.

If your return complies with our returns policy*, the Return a product button will appear and will allow you to access our returns management module to submit your request. All you have to do is indicate the quantity, the condition of the product(s) being returned and the reason for the return and our system will register your request. You will automatically receive a confirmation email, via which you can download your return form to include within your return parcel. Please also include the packing slip you received with your order.

If your order is eligible for a returns label, you will be able to download it from the return request confirmation email. This returns label can also be downloaded from your customer account, with the return details you have just entered. Once we have received your returned product(s), our teams will be able to process your return as soon as possible and your refund or store credit will be issued more quickly.

*Return eligibility conditions:
- Your return request must be made within 60 days of receiving your order for general customers.